Thứ Hai, 17 tháng 3, 2014

Những câu hỏi thường gặp của khách trong ngành khách sạn

Sau đây là những mẫu câu hỏi mà khách đến đặt phòng khách sạn của bạn có thể hỏi, bạn hãy đọc các câu hỏi và đưa ra câu trả lời chính xác nhé



1. Can someone bring my bags up to my room? 
  I'll get someone to do that right away.
  I'll get the bags into your room.
  Are you going to take the bags yourself?

2. Do you have valet parking?
  Yes, I'll get someone to park your car.
  Yes, you can park it in the parking lot around the corner.
  No, we don't have free parking.

3. Can I stay an extra night?
  $100 per night.
  We don't accept credit cards.
  I'm sorry, but we're all-booked for tonight.

4. Where can I get a taxi into the city? 
  Yes, you can get there by taxi.
  I'll call you a cab/taxi.
  It's not too expensive.

5. Can you give me a different room? This one is too small. 
  I'm sorry it's so small.
  Yes, would you like to pay for the extra room by credit card?
  I'm sorry but it's the biggest room we have available right now.

6. Is there a restaurant nearby?
  There's a Chinese restaurant right across the street.
  There are many good restaurants in our city.
  Chinese food.

7. Can my guests stay in my room overnight?
  Yes, but they have to register at the reception desk.
  We have many international guests staying at our hotel.
  Would you like to reserve a room for your guests?

8. I'd like a room for three nights.
  How many nights will you be staying?
  All of our rooms are non-smoking.
  Would you like a room with one bed or two?

9. Can I pay cash? 
  No, we only accept cash.
  That'll be $300 for four nights.
  Of course.

10. I don't want my sheets changed every day. 
  There's a card you can put on your door handle to let the cleaning staff know.
  Yes, it's part of room service.
  The cleaning staff does that every day.




Kiểm tra đáp án của bạn:
1. Can someone bring my bags up to my room?
  I'll get someone to do that right away.
 Nhờ ai làm gì đó: get someone to do something.
2. Do you have valet parking?
  Yes, I'll get someone to park your car.
Đó là lúc bạn phải đưa chìa khóa xe cho một nhân viên ở bãi, để họ lái đi tìm một chỗ đậu. Dịch vụ đó gọi là Valet Parking, và nhân viên ấy được gọi là Valet

3. Can I stay an extra night?
  I'm sorry, but we're all-booked for tonight.

4. Where can I get a taxi into the city?
   I'll call you a cab/taxi.

5. Can you give me a different room? This one is too small.
  I'm sorry but it's the biggest room we have available right now.

6. Is there a restaurant nearby?
  There's a Chinese restaurant right across the street.

7. Can my guests stay in my room overnight?
  Yes, but they have to register at the reception desk.

8. I'd like a room for three nights.
    Would you like a room with one bed or two?

9. Can I pay cash?
   Of course.
pay cash: trả bằng tiền mặt

10. I don't want my sheets changed every day.
  There's a card you can put on your door handle to let the cleaning staff know.




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