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       refund       reviews          vacation           staff            understaffed               service         cleanliness

Dear Mr. Green,

My family and I recently took a (1)…………….. to San Antonio. We chose to stay at the ABC hotel located Ho Chi Minh City. We stayed there from Friday, May 14th to Tuesday, May 18th. I have enclosed a copy of our receipt. We picked your hotel because of the location, and some positive (2)…………… I had read online.

We had a great vacation and enjoyed visiting the Alamo, Sea World and other sites. We liked the restaurant at your hotel, and the location was perfect. However, we were very disappointed in the (3)………………. of our room.

We found hair on the (4)………………….. bathroom floor when we arrived. In addition, the floor had crumbs and needed to be vacuumed. On our second day, when we returned, we noticed that the beds had not been made, and cleaning (5)……………….. had not visited. I did call the lobby desk and ask, and they said they were (6)………………….. and unable to do it on that day.

While I do understand that low staff can cause issues, we did pay for full (7)……………. Therefore, since our room was not cleaned, we would like a partial (8)……………...

You may discuss this further with me at any time at (806) 443 ***. Or, feel free to email me at abc@gmail.com.

I look forward to hearing from you.

Sincerely,